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How to respond to a data request allows people to request open data from agencies with a data request form. This guidance page helps agencies resolve data requests they receive by using the response features built into


1. A data request from the public will be moderated by the team and then posted in the Data Requests section of

2. Your agency will also receive a notification about the request if the requestor has nominated the agency as the likely source agency for the data.

The notification will look something like:

Action required data request agency email example


We recommend you treat such requests like an Official information act request (OIA) and also in alignment with NZGOAL framework.

Official information act requests

The following government policies on releasing open data may also be useful:

3. Once you’re ready to make your response, click the link provided in the "action required" email, which will look similar to the link highlighted in the below image:

Response form link in action required email


4. You will be taken to a response page on In the bottom right, you’ll be able to make your response by selecting a status, entering further contact information and comments:

Agency response form screenshot

The status options include:

  • Request received
  • More information required about request
  • Investigating options
  • Preparing data for release
  • Dataset submitted
  • Escalated
  • Data not available for release
  • Data not suitable for release
  • Data does not exist
  • Different agency responsible, please provide additional information
  • Other, please provide additional information.

These options will often require follow ups from your agency or the requestor.

You can also make additional comments in the "Additional information" space further down the page:

Additional information comment box

5. Once you have finished entering your response information, click Update.

6. The team will then moderate and post your response. The original requester and any subscribers will be notified of the update.


Remember to follow up if required, and if you need any further advice on responding to a request, get in touch with us at

Contact us

If you’d like more information, have a question, or want to provide feedback on this page, please email

Content last reviewed 10 September 2020.